Knowledge base
How-tos for sync, feeds, API, and custom knowledge, for teams shipping Fynd live.
16 guides
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Aligning widget theme and branding with your storefront
Branding is trust. Align theme and copy with the storefront and test on real PDPs.
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Understanding plan limits and usage
Limits are steering information. How to get more value per conversation before you upgrade a plan.
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Combining multiple knowledge sources without contradictions
More sources only help with clear owners. How to avoid duplicate policies and shaky advice.
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Diagnosing and fixing sync errors
Red sync or silent quality failure? How to isolate the source, fix it, and verify sample SKUs.
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Welcome, disclaimer, and handoff: copy that builds trust
Three texts, three moments. How to open the chat, set expectations, and promise only what operations delivers.
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Field mapping for product feeds: checklist before sync
Sync can be green while advice is weak. How to map and validate feeds before raising traffic.
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Security: API keys, embed, and shopper data
Least privilege for keys, accounts, and knowledge, so the advisor stays useful without unnecessary risk.
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Set up lead capture without friction
Optional and after useful advice: how to capture leads without breaking the conversation.
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Read analytics and close gaps
Weekly ritual: read opens to product clicks, fix gaps, avoid vanity metrics.
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Playground: test before you go live
Same bot and knowledge as production, tested safely. How to know when embed is ready.
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Set up bots and personas
Personas that sell without catalog chaos: when to split, isolate, and which fields to keep sharp.
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Take the embed widget live
From script tag to production: placement, default state, theme, and what to check before a wide rollout.
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Custom knowledge: FAQs, shipping, and policies
Paste what is not in your feed (returns, fit advice, brand voice) and close the fix loop with analytics.
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Catalog API with an sk_live key
Bulk upsert from PIM or a custom stack: auth, endpoints, and how to keep keys safe.
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Product feeds: connect XML and CSV
Field mapping, URL or upload, and what breaks when SKUs or image URLs are missing.
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Sitemap crawl: how Fynd indexes your pages
From XML sitemap to documents, chunks, and optional products, including blog detection via JSON-LD.
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